How to report a problem or an idea

You report a problem or an idea in the app: the three-dot menu, then Send feedback. Apisense technical support answers at bee@apisense.ai.

How to send feedback from the app

1. On the Apiaries screen, tap the three-dot menu.
2. Select Send feedback.
3. Select a Category: Problem in the app, App improvement or Other.
4. Enter a Description (max. 2000 characters).
5. Optional: tap Add photo. You can add up to 10 photos, for example screenshots. You cannot add recordings.
6. Tap Send feedback.

The app shows Thank you for helping us improve the app!. Tap Back or Add another. You can also send feedback after your plan expires.

When to write an e-mail

Write to bee@apisense.ai when:

• a device does not work or shows readings that are not possible,
• the app refuses a device, for example This device cannot be linked to this account,
• the alert thresholds do not agree with your climate,
• you need a data export (the app does not export data),
• you have a different problem that the Help Center does not solve.

What to give in your report

• the serial number of the device (the device card in Hive settings, Devices section, or Apiary settings, Hub section),
• the name of the apiary and the hive,
• the app version (at the bottom of Account settings),
• what happened and since when,
• a screenshot with the message.

Good to know

• The only support contact is bee@apisense.ai. We do not give private phone numbers of employees.
• The team that develops the app reads each report.