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No data or a gap in the chart

Plan: Apisense PRO AI

No current data means that the device did not send measurements. The most frequent causes are: the Hub has no connection, the VitalSensor or the Scale is out of the Hub's range, or the battery is empty. A gap in the chart is a period without measurements. The app does not guess the missing values.

How to check since when the device is silent

  1. Open the hive screen.
  2. Tap the three dots, then Settings.
  3. In the Devices section, look at the card of the VitalSensor or the Scale: Last report, Battery and Signal to Hub.
  4. To check the Hub: open the apiary screen, tap the three dots, then Settings. In the Hub section, look at LTE, Battery and Last report.

The last measurement before the gap is on the chart in the Hive state tab.

What the statuses on the hive tile mean

  • Awaiting connection: the device is new and did not connect to the Hub yet. Wait.
  • Waiting for the first measurement: the device connected to the Hub, but did not send a measurement yet.
  • No connection: the device stopped communicating with the Hub.
  • Battery depleted: replace the batteries in the device.
  • Grey battery icon: the device does not report. The number of bars shows the last known battery level. One bar: most likely an empty battery. Two bars or full: most likely a range problem.

When the whole apiary has no data

When no hive in the apiary has current data, the cause is usually the Hub. The VitalSensor and the Scale send data only through the Hub. In the apiary settings, check the Hub's LTE and Battery. The Hub must stand outdoors, with the antennas pointing straight up and the panel in the sun.

When one hive has no data

  • Make sure that the device is not more than approximately 35 m from the Hub.
  • Check the batteries: the VitalSensor and the Scale each use 2 alkaline AA batteries.
  • After you replace the batteries, tap I replaced the batteries on the device card in the Devices section. The device comes back at the next synchronisation.
  • Do not delete the device and do not add it again.

Other causes of a gap in the chart

  • The Pro AI plan expired. The chart after the plan end date is grey, and the values show Locked. This is not a fault. The devices send data for 7 more days after the plan expires, then they stop. See AI and Pro AI plans.
  • The device was moved to a different hive. The measurements from before the move stay in the old hive. The new hive shows data from the time of the move.
  • A chart range without data is not active and you cannot select it.

When nothing helps

Write to bee@apisense.ai. Give the serial number of the device. The number is on the device card in the Devices section.

See also